81186

I just became a new patient earlier this year (July 2020) and I will not be returning. I was told I could get x testing done, it would be done free of charge & simply added to my pap smear. I call about a week & 1/2 later for the results, and I’m informed the testing was never done. Thus, I either had to set up a new appointment or go elsewhere. I end up going elsewhere. A month later I get a bill from LabCorp (third party testing company). I call Columbus Women’s Care to ask how could I have gotten a bill for testing that wasn’t done? I’m told that I have to contact them myself & sort out the issue. I was surprised that their billing associate didn’t even try to lessen the inconvenience caused by THEIR disorganization. I then call LabCorp & find out the testing had actually taken place & they have had my results since mid July. As a result, I had to pay an extra bill.