35156

Where do I start….I ended up at the practice after my OBGYN of 16years retired and I found out I was pregnant with my third baby. Knowing I was pregnant and needing an OBGYN fast I picked this one from google. My first visit I was told that I could be having a miscarriage because the nurse could only find the sack and no heart beat. She literally only spent less than 5minutes trying. I went back one week later for a follow up and ultrasound with a different nurse and she immediately found the baby and heartbeat. I was 9 weeks pregnant. So I stressed for a whole week that I was losing my baby for no reason. I decided to give the office another chance and just not see that 1st nurse anymore. Little occurrences happened here and there throughout my pregnancy with this office but for some reason I opted to stay with them until I delivered. I was 8 months pregnant when my cesarean was scheduled. Fast forward 3 weeks just 3 DAYS before my scheduled surgery I get a call from this office stating that Dr Richie just looked at her schedule and is not available to do my delivery. It was on a Saturday and Dr Richie said that she didn’t approve the surgery and had “other” plans that weekend. Well I didn’t schedule the delivery as the patient your office scheduled this and you should have resolved this atleast a week ago (not 3 days before surgery date)! I already had family from out of town coming in and scheduled this time off with work. How do you call an emotional 9month pregnant woman and tell her that her delivery is getting pushed back another week!? Long story short after numerous calls to the office they found a doctor that would do my surgery on Sunday instead of Saturday. After delivery I seen the doctor a couple times but the night before discharge he said that he would not be in the next day and he would have all my discharge papers ready for me to leave. NOT! The next day comes and the doctor never left me any of my prescriptions or anything. The hospital had to have a random doctor on shift discharge me and give me my prescriptions. So instead of being discharged In the morning it was now late afternoon before I got out. After having the baby not one person from CWC including doctors followed up with how I or the baby was doing. Here I am 6months post baby and still have not had a follow up check up with an OBGYN from there! I have only heard from them to collect on a small balance from a claim that was just paid (months later) and there was a co payment needed from me. When I addressed them through the patient portal to tell them my concerns I was told that the office manager would contact me ASAP. Here 2 months later she still hasn’t contacted me or anyone from that office for that matter. Worst office ever! I wouldn’t refer anyone here. More concerned about money and doing “cosmetic” work then being an OBGYN office!!