Called in on 5/3 after receiving a positive pregnancy test at home. The receptionist scheduled me an appointment for 5/10, which I was told would be for an ultrasound. I arrived to the appointment on 5/10, only to be told by the lab tech that I was too early for a proper ultrasound. I cried out of anger and confusion since this is my first pregnancy and these things were not explained to me initially. Also why would the receptionist schedule me for an ultrasound if it was too soon?? I received the ultrasound anyway (with hesitation) and although they offered to not bill for it, they still wasted by time (as I missed work to come) and money (as I ubered to my appointment). It was all around disappointing and Dr. Richey never met with me that day, which I felt like would’ve been appropriate (even if it was to personally apologize for her practice’s mishandling of my appointment). I was then rescheduled for 5/31 before leaving the office. Today I get a call stating they need to reschedule me because there won’t be a lab tech in that day… this place is careless & unprofessional.
How can I trust this place with my pregnancy??? I switched to OhioHealth & it’s by far the best decision I’ve ever made! Even the receptionists are knowledgeable and ACTUALLY NICE (imagine that!)